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Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Delhi-New Delhi, Uttar Pradesh- Noida
Posted - 149 days ago
Applications - 15
Vacancies- 1
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We are seeking a skilled and experienced CRM (Customer Relationship Manager) to join our team at ENER INDUSTRIES PRIVATE LIMITED. The ideal candidate will be responsible for managing customer relationships, ensuring customer satisfaction, and driving sales growth through effective communication and relationship building. The CRM will also be responsible for implementing CRM strategies and systems to streamline processes and improve customer communication. Key responsibilities include identifying customer needs, developing relationships with key customers, resolving customer issues, and analyzing customer feedback to improve products and services. The successful candidate will have strong interpersonal skills, excellent communication abilities, and a proven track record of managing customer relationships in a fast-paced environment. A Bachelor's degree in Marketing, Business, or related field is required.
Job Description

- Develop and implement CRM strategies to increase customer retention and loyalty
- Manage and analyze customer data to identify trends and opportunities for improvement
- Collaborate with sales and marketing teams to ensure CRM strategies align with overall business objectives
- Implement CRM software and ensure it is used effectively by all team members
- Train staff on how to use CRM software and best practices for customer communication
- Monitor customer satisfaction and respond to feedback in a timely manner
- Track key performance indicators related to customer engagement and satisfaction
- Stay up-to-date on industry trends and best practices in CRM
- Work closely with IT department to troubleshoot CRM software issues
- Prepare reports and presentations on CRM performance for company leadership.

Experience: Fresher

Salary- 15-20k

Designation

CRM

Key Skills
Business CommunicationCRMCustomer AssistantCustomer CareCustomer Care ExecutiveCustomer EngagementCustomer ExperienceCustomer FocusCustomer InteractionCustomer Queries HandlingCustomer Relation ManagementCustomer RelationshipCustomer Relationship ManagementCustomer Relationship Management (CRM)
Industry

Apparel Made-Ups & Home Furnishing

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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