Chat Process Executive Job At Nation Wide Consultancy - | Erekrut Job Portal

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Chat Process Executive

Nation Wide Consultancy

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Punjab-Mohali

Posted - 113 days ago

Applications - 4

Vacancies- 150

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Join the Nation Wide Consultancy team as a Full Time Chat Process Executive on Erekrut, specializing in Chat Process Executive in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

- Provide excellent customer service through chat process.
- Respond to customer queries and complaints in a timely manner.
- Assist customers with product information and troubleshooting.
- Maintain a positive and professional attitude while speaking with customers.
- Follow communication scripts and procedures to ensure consistency and quality.
- Document all customer interactions and transactions.
- Work collaboratively with team members to meet department goals.
- Stay up-to-date on company policies and procedures.
- Handle confidential information with sensitivity and discretion.
- Proactively identify opportunities to improve customer satisfaction and retention.

Designation

Chat Process Executive

Key Skills

Chat ProcessChat SupportChat Support SpecialistCustomer CareCustomer Care ExecutiveCustomer ExperienceCustomer Feedback IntegrationCustomer HandlingCustomer ServiceCustomer SupportCustomer Support ExecutiveEmail SupportEmail WritingTypingTyping Speed

Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

11th to 12th

Job Type

Work From Office

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