Chat Process Executive
Experience
Salary
Location
Job Description
- Provide excellent customer service through chat process.
- Respond to customer queries and complaints in a timely manner.
- Assist customers with product information and troubleshooting.
- Maintain a positive and professional attitude while speaking with customers.
- Follow communication scripts and procedures to ensure consistency and quality.
- Document all customer interactions and transactions.
- Work collaboratively with team members to meet department goals.
- Stay up-to-date on company policies and procedures.
- Handle confidential information with sensitivity and discretion.
- Proactively identify opportunities to improve customer satisfaction and retention.
Designation
Chat Process Executive
Key Skills
Industry
HR Services
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
11th to 12th
Job Type
Work From Office
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