Call Centre Representative
Experience
Salary
Location
Job Description
- Answer inbound calls and make outbound calls to customers in a timely and professional manner
- Assist customers with inquiries, provide information, and resolve any issues or concerns
- Utilize computer systems to track and process customer interactions and data
- Follow company guidelines and scripts to ensure consistent communication and customer service
- Collaborate with team members to reach performance goals and targets
- Maintain a positive and friendly attitude when interacting with customers
- Stay up to date on product knowledge and company policies to accurately assist customers
- Work in a fast-paced environment while maintaining high levels of accuracy and efficiency
- Handle customer complaints calmly and effectively, finding solutions to resolve issues
- Adhere to confidentiality and privacy policies to protect customer information.
Designation
Call Centre Representative
Key Skills
Industry
HR Services
Functional Area
Staffing and Recruiting
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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