Call Center Executive
Experience
Salary
Location
Job Description
- Handle inbound and outbound calls in a professional and friendly manner
- Provide information to patients and assist them with scheduling appointments
- Perform follow-up calls to ensure customer satisfaction and resolve any issues
- Update patient records accurately and maintain confidentiality
- Collaborate with the medical team to coordinate patient care
- Respond to inquiries via phone, email, and chat
- Meet and exceed performance goals for call volume and customer service
- Maintain a positive attitude and promote Ovum Hospitals' values
- Stay current on hospital services and policies
- Work in a fast-paced environment and multitask effectively
Designation
Call Center Executive
Key Skills
Industry
Healthcare
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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