Call Center BPO Manager
Experience
Salary
Location
Job Description
- Manage a team of call center representatives
- Handle day-to-day operations of the call center
- Develop and implement strategies to improve customer service
- Monitor and analyze call center performance
- Conduct regular performance evaluations of call center staff
- Train and onboard new call center representatives
- Resolve escalated customer complaints
- Collaborate with other department managers to enhance overall customer experience
- Stay up to date on industry best practices and trends
- Ensure compliance with company policies and procedures
Exp- 3+ Years
Salary- 30k
Designation
Call Center BPO Manager
Key Skills
Industry
HR Services
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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