Call Center BPO Manager

Experience

4-6 Years

Salary

0-3 Lakhs

Location

Delhi-New Delhi
Posted - 124 days ago
Applications - 2
Vacancies- 1
Join the Get Slim team as a Full Time Call Center BPO Manager on Erekrut, specializing in Call Center BPO Manager in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 4-6 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
Job Description

- Manage a team of call center representatives
- Handle day-to-day operations of the call center
- Develop and implement strategies to improve customer service
- Monitor and analyze call center performance
- Conduct regular performance evaluations of call center staff
- Train and onboard new call center representatives
- Resolve escalated customer complaints
- Collaborate with other department managers to enhance overall customer experience
- Stay up to date on industry best practices and trends
- Ensure compliance with company policies and procedures

Exp- 3+ Years

Salary- 30k

Designation

Call Center BPO Manager

Key Skills
Call CenterCall Center OperationsCall Centre ManagerCall MonitoringEffective communicationNegotiation SkillsRelationship ManagerSales ManagerTeam CoachingTeam CollaborationTeam CoordinationTeam HandlingTeam LeadershipTeam Leading
Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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