BPO Trainer

Experience

1-3 Years

Salary

0-3 Lakhs

Location

West Bengal-Kolkata
Posted - 98 days ago
Applications - 3
Vacancies- 3
Join the Mervice infotech team as a Full Time BPO Trainer on Erekrut, specializing in BPO Trainer in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
Job Description

- Plan, organize and conduct training sessions for BPO agents
- Develop training materials and curriculum based on the company's needs
- Monitor and assess trainees' performance and provide feedback for improvement
- Stay updated on industry trends and best practices in BPO processes
- Collaborate with team leaders and managers to address training needs
- Assist in onboarding new BPO agents and conducting orientation sessions
- Conduct refresher training sessions for existing BPO agents
- Administer tests and evaluations to measure training effectiveness
- Maintain accurate records of training sessions and attendance
- Provide ongoing support to BPO agents to ensure continuous improvement in their skills

Exp- 1+ Years

Salary- 28k

Designation

BPO Trainer

Key Skills
BPOBPO SalesBPO ServicesBPO TrainerBPO TrainingCalls HandlingClient InteractionEffective communicationEfficient InteractorNegotiation SkillsOrganization SkillsTeam CoachingTeam CollaborationTeam CoordinationTeam HandlingTeam LeaderTeam LeadershipTeam LeadingTeam ManagementTeam Supervision
Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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