AREAS OF RESPONSIBILITY

• Assists in the development and implementation for of business strategies for the restaurant which are aligned with GNG’s overall mission, vision values and strategies
• Supports strategies for department
• Monitors restaurant status regularly and informs supervisor 
• Assists to develop and implement strategies for the assigned Food & Beverage outlets that support achievement of the Restaurant’s goals
• Works with management to achieving restaurant revenue and profit goals
• Assists in the development of the marketing plan for assigned outlet by keeping current on competitors on a regular basis
• Provides input on special promotions and employee incentives
• Trains employees with current up-to-date information on menu offerings
• Increases sales by coaching employees on effective sales techniques
• Maximizes productivity by using forecasting techniques to adjust scheduling
• Assists in operation of assigned restaurant or outlet
• Coordinates the set-up of restaurant or outlet areas in accordance with Radisson Hotels standards
• Confirms daily specials and new menu additions with kitchen staff 
• Manages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques
• Inspects restaurant and outlet areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceed the hotel’s standards at all times
• Leads staff meetings in manager’s absence; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
• Assists in quarterly inventories
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• Develops and implements strategies and practices which support employee engagement
• Recruits and selects qualified candidates
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
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• Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Adheres to Restaurant policies and procedures
• Attends work on time and as scheduled
• Follows Restaurant grooming and hygiene standards
• Minimise safety hazards by following all safety rules and procedures
• Keeps Manager promptly and fully informed of all problems or unusual matters of significance
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favourable working relationship with all other Restaurant employees to foster and promote a co-operative and harmonious working environment
• At all times projects a favourable image of the Restaurant to the public

REQUIREMENTS

• High school diploma required, bachelor’s degree preferred
• Minimum one - two years restaurant supervisory experience in a high volume fine dining environment
• Excellent oral and written communication skills
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Able to resolve conflicts with guests, supervisors and employees
• Knowledge of local liquor laws and regulations
• Strong floor presence with focus and energy
• Ability to multitask and work well under pressure
• Basic computer skills in Microsoft Office Suite