Experience
Salary
Location
A) L1 Service Desk Call-taking profile.
B): Respond to the incidents reported by customers through voice, emails, and chats
C) Identify, investigate, and diagnose technical issues, troubleshoot, and resolve them. Issues like Password reset, account unlock, Software related issues, etc. D) Follows the incident life cycle as defined by process.
E) Technologist to respond to the issues reported by customers predominantly through Voice, Email, Chat
A) good problem-solving and analytical skills
B) Interaction through email, chat remote support.
C) Technologists to identify, investigate and diagnose the issue and take necessary action viz resolve or assign the incident to the right assignment group
A) Excellent verbal and written communication skills with email etiquette and customer service skills.
B) 24x7 Support, mostly night shifts, and rotation are ONLY as per requirement.
C) 6 days working per week with two weekly offs based on roster.
Job Type: Full-time
Salary: Up to ₹ 5, 40,000 per month (45,000 max)
Application Tech Support
IT-ITeS
Customer Support/Service
Full Time
Bachelor Degree
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