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Application Tech Support

Slashrtc Software Services Pvt Ltd

Experience

4-6 Years

Salary

3-6 Lakhs

Location

Maharashtra- Mumbai (Andheri West)

Posted - 158 days ago

Applications - 5

Vacancies- 2

Join the SlashRTC Software Services Pvt Ltd team as a Full Time Application Tech Support on Erekrut, specializing in Application Tech Support in the IT-ITeS industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 4-6 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

Designation : Application Tech Support
Project Role Description: Act as the ongoing interface between the customer and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Work Experience: 3-4 years
Work location: Chandivali, Powai (Andheri East)
Key Responsibilities:

A) L1 Service Desk Call-taking profile.

B): Respond to the incidents reported by customers through voice, emails, and chats

C) Identify, investigate, and diagnose technical issues, troubleshoot, and resolve them. Issues like Password reset, account unlock, Software related issues, etc. D) Follows the incident life cycle as defined by process.

E) Technologist to respond to the issues reported by customers predominantly through Voice, Email, Chat

Technical Experience:

A) good problem-solving and analytical skills

B) Interaction through email, chat remote support.

C) Technologists to identify, investigate and diagnose the issue and take necessary action viz resolve or assign the incident to the right assignment group

Professional Attributes:

A) Excellent verbal and written communication skills with email etiquette and customer service skills.

B) 24x7 Support, mostly night shifts, and rotation are ONLY as per requirement.

C) 6 days working per week with two weekly offs based on roster.

Educational Qualification: Bachelor's degree/ Diploma degree with technical knowledge. Good to have: Technical certification

Job Type: Full-time

Salary: Up to ₹ 5, 40,000 per month (45,000 max)

Designation

Application Tech Support

Key Skills

Application Tech SupportCall HandlingChat SupportChat Support SpecialistCustomer SupportEmail SupportHelp DeskHelp Desk ManagementHelpdesk ManagementInformation TechnologyService DeskService Desk ManagementSoftware TroubleshootingTechnical SkillsTechnical SupportTroubleshootingTroubleshooting Skills