Experience
Salary
Location
Job Description
- Provide high-quality customer service and technical support to clients
- Troubleshoot technical issues and escalate complex problems to the appropriate teams
- Maintain accurate records of customer interactions and resolutions
- Collaborate with other departments to resolve customer issues promptly
- Stay up-to-date on product knowledge and industry trends
- Create and update documentation for troubleshooting procedures
- Communicate effectively with clients via phone, email, and chat
- Meet and exceed customer satisfaction goals
- Stay calm under pressure and adapt to changing situations
- Previous experience in customer service or technical support preferred
Designation
CSE
Key Skills
Industry
BPO
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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