Front Office Coordinator
Experience
Salary
Location
Job Description
1. Patient Reception and Registration:
• Greet patients and visitors in a courteous and professional manner.
• Register new patients and update existing patient demographics in the system.
2. Appointment Scheduling:
• Schedule patient appointments efficiently, considering physician availability and treatment room schedules.
• Confirm appointments and send reminders to patients via phone, email, or SMS.
3. Patient Communication:
• Answer phone calls promptly and direct them appropriately.
• Respond to patient inquiries, resolve issues, and escalate complex matters to the appropriate personnel.
• Maintain clear and effective communication with patients regarding appointment changes, test results, and follow-up care instructions.
4. Administrative Support:
• Assist with medical records management, including filing, retrieval, and maintaining confidentiality.
• Manage office supplies, inventory, and equipment maintenance.
• Coordinate with medical staff and other departments to ensure seamless patient care.
5.Billing and Invoicing:
• Generate invoices accurately and promptly for orders and deliveries.
• Ensure invoices are sent to customers in a timely manner.
• Resolve billing discrepancies and issues promptly.
6.Stock Management:
• Monitor stock levels and ensure adequate inventory at all times.
• Conduct regular stock counts and reconcile discrepancies.
• Coordinate with procurement and warehouse teams to replenish stock as needed.
7. Quality Assurance and Compliance:
• Ensure compliance with healthcare regulations and organizational policies.
• Maintain cleanliness and organization of the front office area.
Designation
Front Office Coordinator
Key Skills
Industry
Healthcare
Functional Area
Hospitals and Health Care
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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