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Customer support Executive
Webtone Technologies

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Karnataka-Bangalore
Posted - 106 days ago
Applications - 5
Vacancies- 50
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As a Customer Support Executive, you will be responsible for handling customer inquiries and complaints through various channels such as phone, email, and live chat. You will need to provide exceptional customer service, troubleshoot issues, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, problem-solving abilities, and a friendly and professional demeanor. You must be able to work well under pressure and prioritize tasks effectively. Previous experience in a customer support role and knowledge of CRM systems are preferred. This is a fast-paced and dynamic role that requires the ability to think on your feet and adapt to different customer needs. Join our team and help us provide top-notch support to our valued customers.
Job Description

- Handle customer inquiries via phone, email, and live chat
- Provide information about products and services
- Resolve customer complaints and issues in a timely manner
- Identify and escalate priority issues to the appropriate department
- Maintain a positive and professional attitude towards customers
- Keep accurate records of customer interactions and transactions
- Assist in the development of customer service policies and procedures
- Collaborate with other departments to ensure customer satisfaction
- Stay up-to-date on company products, services, and policies
- Meet or exceed customer service goals and targets

Salary-14-18k

Designation

Customer support Executive

Key Skills
Customer Care ServiceCustomer EngagementCustomer ExperienceCustomer Feedback IntegrationCustomer FocusCustomer HandlingCustomer InteractionCustomer QueriesCustomer Queries HandlingCustomer RelationCustomer RelationshipCustomer SupportCustomer Support Executive
Industry

IT-ITeS

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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