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Customer Support
Globiva Services

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Karnataka-Bangalore
Posted - 111 days ago
Applications - 8
Vacancies- 1
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As a Customer Support representative, you will be responsible for providing exceptional service to customers through various channels such as phone, email, and chat. You will assist customers with inquiries, troubleshoot issues, and provide solutions to ensure their satisfaction. You will also document customer interactions and feedback to improve overall service quality. Successful candidates will have excellent communication skills, problem-solving abilities, and a strong customer-focused mindset. This role requires patience, empathy, and the ability to work efficiently in a fast-paced environment. If you are passionate about helping others and have a knack for resolving customer issues, we encourage you to apply and be a part of our dedicated customer support team.
Job Description

- Provide exceptional customer service through phone, email, and chat support
- Assist customers with product inquiries, order tracking, and issue resolution
- Document customer interactions and feedback in the CRM system
- Collaborate with other teams to address customer concerns and improve processes
- Stay up-to-date on product knowledge to better assist customers
- Meet or exceed customer service KPIs and goals
- Identify opportunities for upselling or cross-selling products to customers
- Handle escalated customer issues with professionalism and empathy
- Participate in ongoing training and skill development to enhance customer support capabilities
- Work in a fast-paced environment with a focus on delivering high-quality support to customers.

Salary: 15K
Shift: 5 Days working with 2 Rorational Off

Designation

Customer Support

Key Skills
Client HandlingCustomer AssistantCustomer CareCustomer EngagementCustomer ExperienceCustomer HandlingCustomer OrientationCustomer Queries HandlingCustomer RelationCustomer Relationship ManagementCustomer SupportCustomer Support Executive
Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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