Guest Service Associate
Experience
Salary
Location
Job Description
Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats:
- Presents menus, suggests cocktails and/or daily specials.
- Exhibits knowledge of all items on the menu and wine list.
- Takes order.
- Prepares order for presentation to guest.
- Replenishes water.
- Makes and pours coffee for the customers.
- Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.
- Processes customer restaurant bills promptly and accurately.
- Cleans tables, chairs and floor area.
- Resets table quickly.
- Polishes silverware and folds linen.
- Check the overall condition of the dining room, ensuring its readiness for customers.
- Assists service team as necessary to meet or exceed guest expectations.
- Log book and reservations must be read at the beginning of each shift.
- Possesses a valid liquor card at all times.
- Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas. Promote all other services the hotel provides.
- Informs supervisor/manager of any customer dissatisfaction.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Designation
Guest Service Associate
Key Skills
Industry
HR Services
Functional Area
Staffing and Recruiting
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
Assessment Details
Guest Service Associate (Housekeeping) Quiz
30 Minutes
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