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Experience

4-6 Years

Salary

Confidential

Location

Maharashtra-Pune
Posted - 381 days ago
Applications - 5
Vacancies- 1
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Join the Calling 24o7 BPO Services Pvt. Ltd. team as a Full Time Trainer on Erekrut, specializing in Trainer in the BPO industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 4-6 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
Job Description
  • Communicating with teams, Managers & relevant stakeholders to identify training needs
  • Design content & develop training programs(in house/outsourced) for employees
  • Train New Joiners on Indiamart product & processes
  • Track and report completion of training sessions
  • Publish monthly/quarterly training reports
  • Deliver training updates to the business
  • Revise and update the content when required
  • Design and develop the regular assessments to understand the effectiveness of the training
  • Track individual performance during and after the trainings and conduct refresher sessions on need basis
  • Should be aware about BPO training matrices, TNA, TNI, Attrition, NHT/PKT Refresher

Designation

Trainer

Key Skills
Communication SkillsLeadership SkillsSalesTraining
Industry

BPO

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

Assessment Details

Sales/Service Trainer (Dealer) Quiz

30 Minutes

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