Technical Account Manager
Experience
Salary
Location
Job Description
ABOUT US
Datacultr is a global Digital Operating System for Risk Management and Credit Recovery, we drive Collection Efficiencies, Reduces Delinquencies and Non-Performing Loans (NPL’s). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and grow their business in the under-penetrated New to Credit and Thin File Segments. Datacultr’s platforms, make the underserved and unbanked segment viable, for providers of Consumer Durable Loans, Buy Now Pay Later, Micro Loans, Nano-Loans and other Unsecured Loans. We are helping millions of new to credit consumers, across emerging markets, access formal credit and begin their journey towards financial health. We have clients across India, South Asia, South East Asia, Africa and LATAM. Datacultr is headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City; with our Development Center based out of Gurugram, India.
EXPECTATION – – – – – – – – – Executive / Senior Executive Growth Individual Contributor Gurugram Work from Office only B.Tech/ B.C.A/ M.Tech/ MBA Negotiable based on skillset & experience Can join at the earliest As a Technical Post Sales Account Management team member, you will be aligned to address technical needs of our clients/ customers and contribute to the overall growth of the organization. You must maintain deep knowledge of Datacultr’s platform's features, capabilities, and integration points, and be able to articulate these to customers and internal team/s as & when required.
KEY RESPONSIBILITIES – 1. Customer Relationship Management: Be the primary technology point of contact for our customers. They are responsible for understanding customer business challenges and technology needs, establishing and maintaining strong relationships, and ensuring customer satisfaction. 2. Account Growth: Identifying opportunities for account growth and discuss the same with your seniors to pitch for upselling or cross-selling. Works closely with internal Customer Success teams to identify these opportunities and demonstrate the value of additional services or products. 3. Issue Resolution and Escalation Management: When technical issues arise, coordinate with the support and engineering teams to resolve these issues promptly. Quickly manage issues and ensure timely communication back to the customer. 4. Training and Education: Creation and delivery of training materials and sessions for customers, ensuring that they can effectively use the platform. 5. Technical Planning and Consultation: Collaborates with internal Customer Success Managers to develop strategic plans that leverage the Datacultr platform to address business needs and opportunities. They deliver consultative guidance on best practices and standard methodologies. 6. Reporting and Analytics: Provide regular reports to internal stakeholders on account status, usage metrics, service levels, and other key performance indicators. KEY REQUIREMENT - Minimum 2 years of experience required in the SaaS industry, preferably with a Banking Software Vendor, focused on global financial services. Functional experience in a technical post sales role. Knowledge of enterprise products life cycle. Strong analytical and problem-solving skills Good oral and written communication skills, people skills, and presentation skills
Designation
Technical Account - Executive
Key Skills
Industry
IT Services and consulting
Functional Area
IT Services
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
Assessment Details
Client Servicing & Operations Associate Quiz
30 Minutes
Company Info -
Company Webisite -
HR Name -
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