Team Leader
Experience
Salary
Location
Job Description
|
Customer Relationship Team |
|
|
Stakeholder Management |
Business Teams, Claim Processing Team, Backend Teams, Quality team, Training Team, WFM, RTQM, MIS & Leadership |
|
Functional / |
Manage performance parameters such as Quality, Attrition, Unplanned Shrinkage, Schedule Adherence, AHT, FCR, NPS etc. as per set standards for team of 15-20 CRMs |
|
Supervising the performance and providing daily direction to a team of Team Coaches and CRMs to deliver to |
|
|
Review & monitor daily sample calls for the team to assess team performance and give feedback to the team accordingly |
|
|
Motivating, recognizing and rewarding, coaching, refresher training and managing customer escalation on calls |
|
|
Provide inputs to the concerned SPOC for team rostering. Conduct one on one and team meeting regularly to provide feedback |
|
|
Undertake projects for Customer Experience Management, Process Reengineering, Error Reduction, Efficiency Enhancement, Customer DIY/Contact Reduction etc |
|
|
Must Haves: |
Problem Solving Skills |
|
Process understanding and reforming abilities |
|
|
Excellent Communication Skills in English & Hindi |
|
|
People Management Skills |
|
|
Stakeholder Management Skills |
|
|
Analytical Ability |
|
|
Required Qualification / Experience |
Full Time Graduate / Post Graduate |
Designation
Team Leader
Key Skills
Industry
Insurance
Functional Area
Insurance
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
Related Jobs
Executive Assistant
JPrime Buildcon LLP
Join the JPrime Buildcon LLP team as a Full Time Executive Assistant at Erekrut, specializing in Real Estate ...
3-6 Lakhs
7-10 Years
Maharashtr..
Team Handlin...
Telematics Customer Support TL
Algomatix Technology Pvt Ltd
Join the Algomatix Technology Pvt Ltd team as a Full Time Telematics Customer Support TL on Erekrut, specializ...
3-6 Lakhs
7-10 Years
Maharashtr..
Team Handlin...
Enterprise Sales Manager- BFSI
AntWalk
Join the team as a Full Time Enterprise Sales and Solutions on Erekrut, specializing in Enterprise Sales Mana...
15-25 Lakhs
4-6 Years
Karnataka-..
Team Handlin...
RPA UI Path
E&Y
Join the Tidalsoft Infotech team as a Full Time RPA UI Path on Erekrut, specializing in RPA UI Path in the Dom...
6-10 Lakhs
11-15 Years
Karnataka-..
Team Handlin...
Sales Coordinator
Indian Enterprises
Join the team as a Full Time Sales Coordinator on Erekrut, specializing in Sales Coordinator in the Manufactu...
0-3 Lakhs
1-3 Years
Maharashtr..
Team Handlin...
Sales Manager
Indian Enterprises
Join the Indian Enterprises team as a Full Time Sales Manager on Erekrut, specializing in Sales Manager in the...
6-10 Lakhs
4-6 Years
Maharashtr..
Team Handlin...
Customer Care Executive
Testeem Solutions
Join the Testeem solutions team as a Full Time Customer care executive on Erekrut, specializing in Customer ...
0-3 Lakhs
0-1 Years
Maharashtr..
Team Handlin...
Financial Analyst – Airo...
EClerx
Join the eClerx team as a Full Time Financial Analyst - Airoli on Erekrut, specializing in Financial Analyst -...
0-3 Lakhs
0-1 Years
Maharashtr..
Team Handlin...
