Sr.Ops Manager
Experience
Salary
Location
Job Description
- Lead a team of operations managers to ensure the smooth functioning of the Dr ITM CX department
- Develop and implement strategies to optimize operational performance and efficiency
- Oversee the day-to-day operations of the department, including budget management and resource allocation
- Collaborate with other department heads to drive cross-functional initiatives and projects
- Analyze data and metrics to identify areas for improvement and implement process enhancements
- Monitor and report on key performance indicators to senior management
- Ensure compliance with company policies, procedures, and regulatory requirements
- Train and mentor team members to foster a culture of continuous learning and development
- Maintain a high level of customer satisfaction by ensuring timely and effective resolution of customer issues
- Drive a culture of innovation, collaboration, and accountability within the operations team.
Designation
Sr.Ops Manager
Key Skills
Industry
BPO
Functional Area
Operations
Employment Type
Full Time
Education
Master Degree
Job Type
Work From Office
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