Sr. Java Developer
Experience
Salary
Location
Job Description
We are hiring for Sr. Java Developer- Support L3.
- Candidate should be ready for On-Call 24/7 support for product outage issues.
- Must have a working knowledge of Java and SQL.
- Familiar with SOAP/REST, JSON, HTTP, HTTPS, Linux, Shell scripting.
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Troubleshooting - Diagnose and troubleshoot technical issues.
- Has great customer service skills - You enjoy helping people find solutions to their questions and troubleshoot issues they may be experiencing.
- Can talk functionality with R&D team members, and work with client success team to provide quick responses to customer requests.
- Ability to triage, diagnose and drive resolution to customer support requests.
- Have demonstrated experience using trace analysis, debugging, and source code to find workarounds and reproduce product issues, including application configuration and database-level investigations.
- Ask customers targeted questions to quickly understand the root of the problem.
- Learn and keep up to date with new features across all our products and services.
- You will be required to apply working knowledge of Java and SQL.
- Provide prompt and accurate issue resolutions to customers via interim fixes or minor bugfixes to minimize interruption to customers.
- Document common issues and maintain a knowledge base for Frequently Asked Questions so that end-users can look up solutions independently.
- Client Relationships - As a first point of contact, you will manage clients' expectations and relationships to deliver best-in-class customer relationships.
Designation
Sr. Java Developer- Support L3
Key Skills
Industry
Software Development
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
Assessment Details
Technical Support Executive-Voice Quiz
30 Minutes
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