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Service Advisor
One Plus Staffing

Experience

1-3 Years

Salary

0-3 Lakhs

Location

Gujarat-Rajkot
Posted - 162 days ago
Applications - 0
Vacancies- 5
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As a Service Advisor, you will be responsible for providing exceptional customer service and recommending maintenance and repair services for vehicles. You will greet customers, assess their vehicle's needs, and create service orders. Additionally, you will communicate with technicians to ensure accurate diagnosis and repairs, as well as provide estimates and timelines for completion. This role requires strong communication and interpersonal skills, as well as a thorough understanding of automotive maintenance and repair. The ideal candidate will have previous experience in the automotive industry, excellent problem-solving abilities, and a commitment to delivering high-quality service to our customers. Join our team and help keep our customers happy and their vehicles running smoothly.
Job Description

-Interact with customers to understand their service needs and provide comprehensive information
- Schedule service appointments and allocate resources efficiently to meet customer demand
- Coordinate with technicians to ensure timely completion of service jobs
- Evaluate service quality and customer satisfaction, making recommendations for improvement
- Address customer inquiries and complaints in a professional and respectful manner
- Keep detailed records of service appointments, repairs, and customer interactions
- Stay current on industry trends and product knowledge to provide informed recommendations to customers
- Collaborate with the sales team to promote service packages and maintenance plans
- Follow up with customers to ensure satisfaction and retention
- Maintain a clean and organized service area to promote a positive customer experience

Designation

Service Advisor

Key Skills
Client ServiceCustomer Care ServiceCustomer HandlingCustomer ServiceCustomer Service AssociateCustomer SupportEffective communicationSales AdvisorService AnalystVoice Support
Industry

Automotive

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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