Quality Analyst – Team Leader
Experience
Salary
Location
Job Description
Roles & Responsibilities: -
- Participates in design of call monitoring formats and quality standards.
- Provide actionable data for agent improvement.
- Coordinates and facilitates call calibration sessions for internal as well as external.
- Monitoring calls of QAS & providing them feedback on timely basis.
- Prepares and analyses quality reports for management staff review.
- Suggests training needs and developments.
- Handling quality related escalations & taking action against the same on timely basis.
- Contribute for the initial hiring and selecting process.
- Coach and guide team to think proactively and encourage them to improve on process and productivity.
DESIRED CANDIDATE PROFILE: -
- At least 2 years’ team handling experience as Quality team leader
- Candidate must be graduate - Excellent oral, written and interpersonal communication skills
- Exceptional listening and analytical skills
- Intermediate level of knowledge / expertise with PC (MS Word & MS Excel)
Designation
Quality Analyst – Team Leader
Key Skills
Industry
HR Services
Functional Area
Quality & Testing
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
Assessment Details
Team Leader-Warehouse Operations Quiz
30 Minutes
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