Quality Analyst

Experience

Freshers (0-1) Years

Salary

Confidential

Location

Karnataka-Mysore
Posted - 101 days ago
Applications - 12
Vacancies- 1
Join the AIM Plus Staffing Solution team as a Full Time Quality Analyst on Erekrut, specializing in Quality Analyst in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
Job Description

We are hiring for Quality Analyst

Location: Mysore

Experience Required: 0.6+ Years 

Roles and responsibilities:

Include call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent Performance in the contact centre. As the QA team monitors customer interactions, they use evaluation forms to capture insights from these interactions.

  • Conduct regular audits.
  • Maintain working knowledge of quality standards.
  • Develop and perform quality test processes.
  • Make recommendations.
  • Create, review, and refine user experience documents.

Designation

Quality Analyst

Key Skills
Customer InteractionMonitoringQuality AnalystQuality AssuranceQuality Assurance / QAQuality AuditQuality AuditingQuality CheckQuality ControlQuality Control MethodQuality InspectionQuality ManagementQuality Management Systems (QMS)Quality Standards
Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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