Online Reputation Management
Experience
Salary
Location
Job Description
Key Responsibilities:
Monitoring Online Channels:
o Track and analyze brand mentions, reviews, and comments across
various digital platforms (social media, blogs, forums, review sites,
etc.).
o Use tools like Google Alerts, Social Mention, and specialized ORM
software (e.g., Brandwatch, Sprout Social, Hootsuite) to stay informed
of public perception.
Responding to Reviews and Feedback:
o Respond professionally and promptly to both positive and negative
reviews on platforms like Google, Yelp, Trustpilot, Glassdoor, etc.
o Address customer complaints and issues in a timely, effective manner
while maintaining a positive brand image.
Developing and Executing ORM Strategies:
o Create strategies to mitigate negative feedback and improve the
brand’s overall online sentiment.
o Collaborate with PR, social media, and content teams to develop
campaigns that enhance the brand's reputation.
Crisis Management:
o Identify and manage PR crises, and escalate issues to the appropriate
departments.
o Develop action plans to address potential reputation threats and
ensure timely, transparent communication during crises.
Content Creation & Management:
o Collaborate with the marketing team to produce content that
promotes the brand’s values and improves its online perception.
o Engage with online communities, influencers, and bloggers to create
positive narratives about the brand.Analytics and Reporting:
o Measure and report on the impact of ORM strategies, including
sentiment analysis, review trends, and brand perception changes.
o Provide regular reports to key stakeholders on the brand’s online
reputation and recommend improvements based on data insights.
Qualifications:
Education:
o Bachelor’s degree in Marketing, Public Relations, Communications, or
a related field.
Key Competencies:
1. Proficiency in English Communication: Strong verbal and written communication
skills are crucial for effective interactions.
2. Expertise in MS Excel: Candidates should have a good understanding of Excel
sheets.
3. Skill in PowerPoint Presentations: The ability to create compelling and visually
appealing presentations is necessary for ORM monthly report making.
Designation
ORM Executive
Key Skills
Industry
E-Commerce
Functional Area
E-Commerce
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
Assessment Details
Advance Excel Quiz
30 Minutes
Related Jobs
Online Reputation Management
Ubuy Technologies Pvt. Ltd.
Join the team as a Full Time ORM Executive on Erekrut, specializing in Online Reputation Management in the E-...
0-3 Lakhs
0-1 Years
Rajasthan-..
E Commerce
GPS Sales Manager
R V Trade Solutions LLP
Join the R V Trade Solutions LLP team as a Full Time GPS Sales Manager on Erekrut, specializing in GPS Sales M...
3-6 Lakhs
4-6 Years
Rajasthan-..
Sales
Customer Service Representativ
Worqz Consultant
Join the Worqz Consultant team as a Full Time Customer Service Representativ on Erekrut, specializing in Cust...
0-3 Lakhs
0-1 Years
Maharashtr..
Automobile
International Customer Support
Barclays BA3
Join the Barclays BA3 team as a Full Time International Customer Support on Erekrut, specializing in Internati...
6-10 Lakhs
1-3 Years
Uttar Prad..
Customer Sup...
Customer Relationship Officer
Leaves Global Service LLP
Join the Leaves Global Service LLP team as a Full Time Customer Relationship Officer on Erekrut, specializing...
0-3 Lakhs
0-1 Years
Kerala-Thr..
Customer Ser...
Cold Caller Executive
Eoxys IT Solution
Join the Eoxys IT Solution LLP team as a Full Time Cold Caller Executive on Erekrut, specializing in Cold Cal...
0-3 Lakhs
1-3 Years
Rajasthan-..
IT / Softwar...
Digital Marketing Intern
AUM DACRO COATINGS
Join the AUM DACRO COATINGS team as a Full Time Digital Marketing Intern on Erekrut, specializing in Digital M...
0-3 Lakhs
0-1 Years
Haryana-Gu..
Auto Compone...