L2 Network Engineer
Experience
Salary
Location
Job Description
Overall purpose of the job:
To manage and own support tickets in relation to existing customer services
To work closely with the 3rd level engineers who provide an internal escalation point
Key responsibilities for this job:
Troubleshooting customer technical faults and driving fault resolution
Regular communication verbally and written with existing customers
Take ownership and effectively manage support tickets including incidents and changes requests
Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects
Technical environment:
Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper Wireless; Cisco, Meraki, Aruba
Security; Palo Alto, Prisma, Fortinet, Cisco ASA SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage Cisco NAC ISE, SD-A/DNAC, DOT1x
Cisco Nexus 7xxx, 5xxx, 2xxx series
Knowledge and experience required:
Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level
Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS
Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP
Excellent verbal and written communication skills with a professional phone manner
Flexible approach to work with the ability to work effectively under pressure
Ability to work in a team with little supervision using own initiative
Strong customer service focus
Responsible and willing to take ownership
Eager to learn and develop technical skills
Positive and professional attitude
Desirable knowledge and experience:
CCNA, CCNP and/or JNCIS certified
Experience with Unix based operating systems
Programming and scripting experience (python, bash scripting)
Juniper platform configuration experience is ideal, SRX and EX series
Firewall configuration experience is advantageous particularly with Fortigate, Palo Alto, Cisco ASA
Experience with Alcatel SR & ESS
Experience with using networking test tools such as Wireshark
Designation
L2 Network Engineer
Key Skills
Industry
IT Services and consulting
Functional Area
Network Managed Service
Employment Type
Full Time
Education
No Formal Education
Job Type
Work From Home
Related Jobs
Business Development Executive
Asesa Digital
Join the AsesaDigital team as a Full Time Business Development Executive on Erekrut, specializing in Business ...
0-3 Lakhs
0-1 Years
Maharashtr..
Business Dev...
Java Spark Developer
Saranshinc Pvt Ltd
Join the Saranshinc Pvt Ltd team as a Full Time Java Spark Developer on Erekrut, specializing in Java Spark De...
15-25 Lakhs
7-10 Years
Telangana-..
Software Dev...
Senior Data Scientist
Agivant Technologies
Join the Agivant Technologies team as a Full Time Senior Data Scientist on Erekrut, specializing in Senior Dat...
15-25 Lakhs
4-6 Years
Maharashtr..
Data Analyst
Business Development Associate
TWOSS Learning Private Limited
Join the TWOSS Learning Private Limited team as a Full Time Business Development Associate on Erekrut, specia...
3-6 Lakhs
0-1 Years
Haryana-Gu..
Business Dev...
Tele Debt Management
NAVI
Join the NAVI team as a Full Time Tele Debt Management on Erekrut, specializing in Tele Debt Management in the...
0-3 Lakhs
0-1 Years
Karnataka-..
Telecalling ...
Business Development Manager
Samaaro
Join the Samaaro team as a Full Time Business Development Manager on Erekrut, specializing in Business Develop...
6-10 Lakhs
1-3 Years
Karnataka-..
Accounting
Exclutive Job Opening
Weekdays
Join the Weekdays team as a Full Time Exclutive Job Opening on Erekrut, specializing in Exclutive Job Openin...
15-25 Lakhs
7-10 Years
Karnataka-..
BPO
Join the Accion labs team as a Full Time Angular Developer on Erekrut, specializing in Angular Developer in th...
10-15 Lakhs
11-15 Years
Karnataka-..
Information ...