Customer Support Representative
Experience
Salary
Location
Job Description
Responsibilities:
- Handle inbound calls from customers regarding inquiries, orders, and concerns related to the e-commerce platform.
- Assist customers with product information, order tracking, delivery updates, and issue resolution in a courteous and timely manner.
- Utilize your excellent communication skills to ensure clear and effective communication with customers, delivering a superior service experience.
- Maintain accurate records of customer interactions and transactions using the designated CRM system. Collaborate with team members and other departments to resolve customer issues and escalate complex problems as needed.
Qualifications:
- Excellent command over English and Hindi languages, both verbal and written.
- Previous experience in customer support is preferred but not mandatory.
- Strong interpersonal skills and ability to empathize with customers.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Willingness to work a 6-day week with 1 day off.
- Work location: Tin Factory, Bangalore.
- Salary: Freshers: 15,000 Experienced: Up to 20,000.
Designation
Customer Support Representative - India's Largest E-commerce Voice Process
Key Skills
Industry
Manufacturing
Functional Area
Machine Tools
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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