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Customer Support

Recrudo Labs

Experience

1-3 Years

Salary

3-6 Lakhs

Location

Maharashtra-Pune

Posted - 51 days ago

Applications - 9

Vacancies- 100

Join the Recrudo Labs team as a Full Time Customer Support on Erekrut, specializing in Customer Support in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

We are hiring for Customer Support for Semi Tech process.

Ø Minimum 1 year of International voice experience (Customer service (Billing), basic technical & Sales) –Preferred

Ø In Billing (Understanding of recurring bills, Billing cycle Change, Due date, Prorated charges, Auto-Pay & Surcharges, Service charges and taxes)

Ø Clarity in thought process (Able to articulate his/ her thought)

Ø Ability to handle tough situation with customer.

Ø Excellent communication skills.

Ø Customer handling skills.

Ø Strong ability to multitask and take fast decisions independently.

Ø Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

Ø Customer Centric & Logical Thinking & Need to be Enough Spontaneous

Ø Ensure Timely & Professional Responses to all Queries,

Ø Experience resolving customer issues, billing, and/or handling product Q&A.

Ø Interest in learning new technologies.

Ø Experience promoting and/or selling products and services.

Ø Demonstrated communication skills.

Ø Resolving device issues using troubleshooting techniques and providing clear and concise information.

Ø Reviewing account information and answering questions about billing or services.

Salary: 4 lpa to 4.5 lpa

Experience: Minimum 6 months of Int. Bpo voice exp

Cab facility available: Both Side (deduction of 500 per month in Pune)

Shift Timings ( EU/Middle East//US/UK Shift): US process – night shift will be there but agent should be ok with 24*7 / rotational shifts

Skills Required:

Should have computer and Internet knowledge / knowledge of Billing queries

Education

UG drop / Any Graduate
Should not be perusing regular / part time course
Any course which affects the job is not to be sources

Job Location - Pune Hinjewadi Phase 3

Designation

Customer Support

Key Skills

BillingCall HandlingCalls HandlingComputer KnowledgeCustomer AssistantCustomer CareCustomer EngagementCustomer FocusCustomer HandlingCustomer Queries HandlingCustomer ServiceCustomer Service SkillsCustomer SupportCustomer Support ExecutiveEffective communicationInternational Customer SupportInternational OutboundVoice Support