Customer Support Executive
Experience
Salary
Location
Job Description
- Provide exceptional customer service and support via phone, email, and chat
- Handle customer inquiries, complaints, and issues with professionalism and efficiency
- Work closely with other team members to ensure timely resolution of customer problems
- Maintain accurate and detailed records of customer interactions and transactions
- Identify and escalate priority issues to the appropriate department
- Proactively communicate updates and solutions to customers
- Stay current on company products, services, and policies to provide accurate information to customers
- Assist in creating and implementing customer service policies and procedures
- Demonstrate a positive and friendly attitude toward customers at all times
- Meet or exceed performance metrics for customer satisfaction and resolution times.
Designation
Customer Support Executive
Key Skills
Industry
HR Services
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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