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Customer support executive
Teleperformance

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Rajasthan-Jaipur
Posted - 94 days ago
Applications - 2
Vacancies- 50
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As a Customer Support Executive at Teleperformance, you will be responsible for providing exceptional customer service to clients through various communication channels such as phone, email, and chat. You will assist customers with inquiries, complaints, and troubleshoot technical issues, ensuring timely resolution and customer satisfaction. Additionally, you will maintain accurate records of customer interactions, process orders, and escalate complex issues to the appropriate departments when necessary. The ideal candidate will have excellent communication and problem-solving skills, a friendly and professional demeanor, and the ability to work well under pressure. Join our team and be a part of a dynamic and customer-centric organization dedicated to delivering top-notch service.
Job Description

- Provide exceptional customer service to clients through various communication channels
- Handle incoming calls, emails, and chats with professionalism and patience
- Address customer inquiries and resolve issues in a timely and efficient manner
- Use effective communication skills to build and maintain positive relationships with clients
- Collaborate with team members to ensure high quality service delivery
- Maintain accurate and detailed records of customer interactions and transactions
- Stay up-to-date on product knowledge to provide accurate information to customers
- Follow company policies and procedures to ensure consistent service quality
- Meet and exceed customer satisfaction goals and metrics set by the company
- Participate in ongoing training and development programs to enhance skills and knowledge in customer support.

Rotational shift job 

Cab facilities available 

Salary slab - 27k ctc to 37k ctc

Designation

Customer support executive

Key Skills
Call HandlingChat SupportCustomer ServiceCustomer SupportCustomer Support ExecutiveEnglish LanguageInbound SupportL1 Technical SupportOutbound CallingSupport
Industry

BPO

Functional Area

Technical Service & Repair

Employment Type

Full Time

Education

12th

Job Type

Work From Office

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