Customer Support Executive
Experience
Salary
Location
Job Description
- Provide exceptional customer support via phone, email, and chat
- Resolve customer inquiries and issues in a timely and professional manner
- Utilize company resources and tools to ensure accurate and efficient resolution
- Handle escalated customer concerns and provide solutions to ensure customer satisfaction
- Offer product recommendations and information to assist customers with their needs
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members and other departments to effectively resolve customer issues
- Stay updated on product knowledge and industry trends to enhance customer support
- Meet and exceed key performance indicators and goals set by management
- Ensure customer privacy and data security throughout all interactions
Designation
Customer Support Executive
Key Skills
Industry
BPO
Functional Area
B2B & B2C
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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