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Customer support executive
Majestic Wings

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Delhi-New Delhi, Haryana-Gurugram
Posted - 163 days ago
Applications - 19
Vacancies- 50
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Majestic Wings is seeking a Customer Support Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving complaints, and providing excellent customer service to ensure customer satisfaction. Duties include handling incoming calls, emails, and messages, addressing customer concerns in a timely manner, and coordinating with other departments to resolve issues. The Customer Support Executive will also maintain accurate customer records, process refunds or exchanges, and report feedback to management. Strong communication skills, problem-solving abilities, and a friendly demeanor are essential for success in this role. Previous experience in customer service or a related field is preferred. Join our team and help us deliver exceptional service to our valued customers at Majestic Wings.
Job Description

- Provide exceptional customer service via phone, email, and chat
- Assist customers with inquiries, complaints, and technical issues
- Maintain a positive and professional demeanor at all times
- Communicate effectively and efficiently with customers and team members
- Identify and escalate any issues or trends to management
- Utilize CRM system to track customer interactions and resolutions
- Collaborate with other departments to resolve customer issues
- Meet and exceed performance metrics and goals set by management
- Stay up-to-date on company products, policies, and procedures
- Ability to work in a fast-paced environment and adapt to changing situations

Experience- Freshers & exp

Salary-16-25k

Designation

Customer support executive

Key Skills
Call HandlingCustomer AssistantCustomer CareCustomer ExperienceCustomer HandlingCustomer QueriesCustomer Queries HandlingCustomer RelationshipCustomer ServiceCustomer Service RepresentativeCustomer SupportCustomer Support ExecutiveEffective communicationTime management
Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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