Customer Support Executive

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Maharashtra- Mumbai
Posted - 1 days ago
Applications - 0
Vacancies- 10
Join the GRMAC Pvt Ltd team as a Full Time Customer Support Executive on Erekrut, specializing in Customer Support Executive in the BPO industry. We are seeking talented individuals with a passion for BFSI Processing and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
Job Description

- Provide excellent customer service and support to clients via phone, email, and live chat
- Assist customers with product inquiries, order processing, and general troubleshooting
- Maintain a high level of product knowledge to effectively address customer concerns
- Handle and resolve customer complaints in a professional and timely manner
- Collaborate with internal teams to escalate issues and ensure timely resolution
- Update customer accounts and maintain accurate records of interactions
- Monitor customer feedback and make recommendations for improvements
- Follow up with customers to ensure satisfaction and build long-term relationships
- Meet or exceed customer satisfaction goals and KPIs
- Participate in ongoing training and development to enhance customer support skills and knowledge.

Designation

Customer Support Executive

Key Skills
Customer Care ExecutiveCustomer Care ServiceCustomer Handling
Industry

BPO

Functional Area

BFSI Processing

Employment Type

Full Time

Education

12th

Job Type

Work From Office

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