Customer Support Executive
Experience
Salary
Location
Job Description
- Provide excellent customer service and support to clients via phone, email, and live chat
- Assist customers with product inquiries, order processing, and general troubleshooting
- Maintain a high level of product knowledge to effectively address customer concerns
- Handle and resolve customer complaints in a professional and timely manner
- Collaborate with internal teams to escalate issues and ensure timely resolution
- Update customer accounts and maintain accurate records of interactions
- Monitor customer feedback and make recommendations for improvements
- Follow up with customers to ensure satisfaction and build long-term relationships
- Meet or exceed customer satisfaction goals and KPIs
- Participate in ongoing training and development to enhance customer support skills and knowledge.
Designation
Customer Support Executive
Key Skills
Industry
BPO
Functional Area
BFSI Processing
Employment Type
Full Time
Education
12th
Job Type
Work From Office
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