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Customer support executive
Flipkart

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Pan India
Posted - 87 days ago
Applications - 39
Vacancies- 9
Register Login To Apply
The Customer Support Executive at Flipkart will be responsible for providing exceptional customer service to resolve issues and inquiries through various channels such as phone, email, and chat. This role includes assisting customers with order processing, tracking shipments, handling returns, and providing product information. The ideal candidate will have excellent communication skills, a customer-centric mindset, and the ability to work efficiently in a fast-paced environment. Additionally, the Customer Support Executive should possess strong problem-solving skills and the ability to work effectively in a team. Join our team at Flipkart and help us deliver unparalleled service to our valued customers.
Job Description

- Respond to customer queries and complaints through phone calls, emails, and live chat
- Provide accurate information about products, services, and policies to customers
- Assist customers in placing orders, tracking shipments, and processing returns
- Handle escalations and resolve issues in a timely and professional manner
- Collaborate with internal teams to ensure customer satisfaction and retention
- Work towards meeting or exceeding customer service metrics and KPIs
- Stay updated on product knowledge and company policies to provide efficient support
- Document customer interactions and feedback for analysis and improvement
- Identify trends in customer behavior and provide insights to management
- Participate in ongoing training and development programs to enhance customer service skills.

Designation

Customer support executive

Key Skills
BPOCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer SupportDomestic BPO
Industry

Telecom

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

No Formal Education

Job Type

Work From Office

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