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Customer support executive
Fivesdigital

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Jharkhand- Jamshedpur
Posted - 135 days ago
Applications - 9
Vacancies- 250
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As a Customer Support Executive at our company, you will be responsible for providing exceptional customer service and support to our clients. Your main duties will include responding to customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. You will also be responsible for maintaining accurate records of customer interactions and keeping customers informed about the status of their inquiries. The ideal candidate will have excellent communication skills, be detail-oriented, and have a strong ability to problem-solve. Previous experience in customer service or support roles is preferred. If you are a team player who is passionate about delivering top-notch customer service, we want to hear from you.
Job Description

- Provide exceptional customer service and support via phone, email, and live chat
- Assist customers with product inquiries, account issues, and troubleshooting
- Ensure customer satisfaction by resolving all inquiries in a timely and professional manner
- Collaborate with other departments to address customer feedback and escalate issues as needed
- Maintain accurate records of customer interactions and follow up accordingly
- Stay up to date on product knowledge and industry trends to better assist customers
- Identify opportunities to upsell and cross-sell products based on customer needs
- Meet or exceed customer service metrics and KPIs
- Collaborate with team members to improve processes and streamline customer support operations
- Provide feedback to management on customer trends and suggestions for improvement.

Exp- 6 months to 1 year in bpo sector

Salary- 11-15k

Designation

Customer support executive

Key Skills
BPOBPO ServicesCustomer Care ExecutiveCustomer Care ServiceCustomer EngagementCustomer ExperienceCustomer HandlingCustomer InteractionCustomer OrientationCustomer QueriesCustomer Queries HandlingCustomer RelationCustomer Relation ManagementCustomer Relationship ManagementCustomer SupportCustomer Support ExecutiveEffective communicationInbound SupportSupportSupport Executive
Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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