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Customer service
Igt

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Maharashtra-Pune
Posted - 110 days ago
Applications - 4
Vacancies- 20
IGT is seeking a Customer Service Representative to provide exceptional support to our customers. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to quickly resolve customer issues. Responsibilities include answering customer inquiries via phone, email, and chat, troubleshooting technical problems, and processing customer orders. The Customer Service Representative will also assist in maximizing customer satisfaction and retention through professional and courteous interactions. This position requires a high level of patience, empathy, and a willingness to go above and beyond to ensure customer happiness. A background in customer service or a related field is preferred. Join our team and help us deliver top-notch service to our valued customers.
Job Description

- Provide exceptional customer service to IGT clients
- Respond to customer inquiries and resolve issues in a timely manner
- Provide product information and technical support to customers
- Collaborate with other departments to ensure customer needs are met
- Maintain accurate records of customer interactions and transactions
- Identify opportunities to improve customer satisfaction and provide feedback to management
- Meet or exceed customer service goals and metrics
- Stay up-to-date on product knowledge and industry trends
- Work in a fast-paced environment with a focus on problem-solving and teamwork
- Possess excellent communication skills and the ability to remain calm under pressure.

Designation

Customer service

Key Skills
CommunicationCustomer ServiceCustomer Service AssociateCustomer Service ExcellenceCustomer Service OrientationCustomer Service RepresentativeCustomer Service SkillsCustomer SupportCustomer Support ExecutiveDecision MakingQuick Learner
Industry

BPO

Functional Area

Airline

Employment Type

Full Time

Education

12th

Job Type

Work From Office

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