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Customer Service

Grace Staffing Services

Experience

Freshers (0-1) Years

Salary

10-15 Lakhs

Location

Maharashtra- Mumbai, Maharashtra-Thane

Posted - 11 days ago

Applications - 35

Vacancies- 10

Join the Grace Staffing Services team as a Full Time Customer Service on Erekrut, specializing in Customer Service in the Transportation industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

ob Description:

Grace Staffing Services seeks a skilled French Language Interpreter for our voice process in the travel sector. This position is based in our Thane, Mumbai office and requires on-site presence.

Responsibilities:

Provide accurate interpretation in French and English for travel-related inquiries.
Ensure high customer satisfaction through effective communication.
Collaborate with team members to meet quality standards and service level agreements.

Requirements:

Language Proficiency:

French: C1 - C2 level
English: C3 - C2 level

Qualifications:

Minimum HSC with 6 months of relevant experience OR fresh graduates with strong French and English skills.

Experience:

Prior interpretation experience preferred but not mandatory.

Interview Process:

HR Interview
AMCAT Assessment
Written Test
Operations Round

Work Schedule:

24/7 rotational shifts
2 rotational weekly offs

Key Skills:

Excellent verbal communication in French and English
Strong customer service orientation
Ability to thrive in a fast-paced environment
Good problem-solving skills and attention to detail

Benefits:

Competitive salary package
Professional development opportunities
Supportive work environment
Job Types: Full-time, Permanent

Benefits:

Health insurance
Provident Fund

Schedule:

Evening shift
Night shift
Rotational shift
US Shift

NOTE:

Candidates should be born and brought up in India; migrants will not be entertained.
Candidate should have professional experience of 6 Months and should be a DELF C1 certified.

Designation

Customer Service

Key Skills

Call HandlingCalls HandlingCustomer HandlingCustomer Relation ManagementCustomer ServiceCustomer Service AssociateCustomer Service ExcellenceCustomer Service OrientationCustomer Service RepresentativeCustomer Service SkillsCustomer Support ExecutiveEffective communicationFrenchFrench language proficiencyProblem SolvingTravel Sales HandlingVoice ProcessVoice Support