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Customer Service Associate
Hiresoft

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Bangalore
Posted - 254 days ago
Applications - 5
Vacancies- 100
Register Login To Apply
Join Hiresoft as a Customer Service Associate! Apply now on Erekrut for an exciting opportunity to interact with customers and provide top-notch service.
Job Description
- Provide exceptional customer service by responding to inquiries via phone, email, and chat
- Assist customers with troubleshooting technical issues related to software and digital products
- Process orders, returns, and exchanges in a timely and professional manner
- Collaborate with cross-functional teams to resolve customer issues and escalations
- Maintain accurate records of customer interactions and transactions
- Identify opportunities to improve processes and enhance the customer experience
- Stay updated on product knowledge and industry trends to better assist customers
- Meet or exceed key performance indicators such as response time and customer satisfaction ratings.

Designation

Customer Service Associate

Key Skills
Communication SkillsCustomer Service AssociateMultitaskingProblem Solving
Industry

Manpower And Staffing

Functional Area

Recruitment

Employment Type

Full Time

Education

No Formal Education

Job Type

Work From Office

Assessment Details

Customer Care Executive Quiz

30 Minutes

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