Customer Relationship Manager
Experience
Salary
Location
Job Description
We are hiring for Female Customer Relationship Manager.
Location: Kodambakkam, Chennai, India (Google Maps Location Search: Artikel Lifestyle Private Limited)
Salary Range: 13,000 to 20,000
Responsibilities:
- Engage with our valued customers across various channels (phone, email, chat, social media) with empathy, professionalism, and accuracy.
- Must have the ability to quickly learn about of our products to guide the customers and queries effectively
- Collaborate seamlessly with internal teams to ensure a seamless customer experience.
- Bring Offline business by creating fresh business leads through cold calling.
- Utilize Excel or Google Sheets for data entry and management tasks.
Requirements:
- Fluency in both Hindi and English languages is mandatory.
- Previous experience in customer service or a related field is preferred.
- Exceptional communication skills, both written and verbal.
- A genuine passion for helping others and creating memorable experiences.
- Ability to thrive in a fast-paced environment, managing multiple tasks with ease.
- Proficiency in computer skills, including Microsoft Excel or Google Sheets.
Preferred Qualifications:
- Female candidates are preferred for this position, as we value diversity and inclusivity in our team.
- Experience with CRM systems is advantageous.
- Familiarity with ecommerce platforms or online sales environments is a plus.
Benefits:
- Competitive salary with performance-based growth.
- Opportunities for career advancement and professional development.
- A supportive and inclusive work environment that values diversity and teamwork.
- Opportunity to handle offline sales, including bulk B2B transactions, with commission provided for successful deals.
Schedule:
- Day shift
- Supplemental pay types:
- Overtime pay
Experience:
- Total work: 1 year (Preferred)
- Customer service: 2 years (Required)
Language:
- Hindi (Required)
- English (Required)
- Tamil (Preferred)
Designation
Customer Relationship Manager
Key Skills
Industry
E-Commerce
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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