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Customer relationship manager
Dr. D Pharma

Experience

1-3 Years

Salary

3-6 Lakhs

Location

Haryana-Panchkula
Posted - 92 days ago
Applications - 3
Vacancies- 1
Register Login To Apply
Dr. D Pharma is seeking a Customer Relationship Manager to join our team. The successful candidate will be responsible for managing relationships with our customers, ensuring their needs are met and expectations are exceeded. Key responsibilities include responding to customer inquiries, resolving issues and complaints in a timely manner, and providing exceptional customer service at all touchpoints. The ideal candidate will have a background in sales or customer service, excellent communication and interpersonal skills, and a proactive approach to problem-solving. This role offers the opportunity to build and maintain strong relationships with customers while contributing to the overall success of our pharmaceutical company. Apply now to become a valuable member of our team!
Job Description

- Build and maintain relationships with clients by providing exceptional customer service
- Act as a liaison between clients and the company to ensure smooth communication and satisfaction
- Address customer inquiries and resolve issues in a timely and professional manner
- Manage client accounts and keep detailed records of all interactions
- Collaborate with sales and marketing teams to develop strategies for customer retention and growth
- Conduct regular check-ins with clients to gather feedback and identify opportunities for improvement
- Stay informed about industry trends and competitors to better serve clients
- Participate in meetings and trainings to enhance customer relationship management skills
- Use CRM software to effectively manage client information and track progress
- Represent the company at industry events and conferences to promote our products and services

Experience- 2-3 Years

Salary- upto 45k

Designation

Customer relationship manager

Key Skills
Client RelationshipClient Relationship BuildingClient Relationship ManagementClient ServiceCustomer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer EngagementCustomer ExperienceCustomer FocusEffective communicationOrganization SkillsPublic Relations
Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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