Customer Experience Manager
Experience
Salary
Location
Job Description
- Develop and implement strategies to enhance customer satisfaction and loyalty
- Oversee the customer service team, providing leadership and guidance
- Analyze customer feedback and recommend improvements to processes and procedures
- Collaborate with cross-functional teams to ensure a seamless customer experience
- Monitor key performance indicators and establish goals for the customer experience team
- Resolve escalated customer issues and ensure timely and effective resolution
- Stay current on industry best practices and trends in customer experience management
- Conduct regular training and coaching sessions for customer service representatives
- Create and maintain customer communication channels, including social media and email
- Drive initiatives to drive positive customer reviews and referrals.
Designation
Customer Experience Manager
Key Skills
Industry
HR Services
Functional Area
Sales & Marketing
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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