Experience
Salary
Location
JOB DESCRIPTION
location: Tnagar, CHENNAI
3rd language manadatory along with tamil and english
Role: Executive Customer Service
Reporting to: Team Leader Customer Service
Purpose of the Role:
The objective of this role is to deliver exceptional customer service by focusing on service skills and
ensure all required operational parameters are met and adhered to. He/she shall be closely involved in
interacting with customers on a day to day basis, clarifying and resolving customer complaints and
queries, determining the cause of the problem, providing best resolution
Role Description
To provide customer satisfaction on every call / e-mail.
To ensure closure of the ticket / e-mail within the prescribed TAT
To provide speedy resolution
Willingness to work in rotational Off & rotational Shifts
To resolves product or service problems by clarifying the customer's complaint
Key Result Areas:
This role will drive high performance customer service by ensuring the desired level of productivity, call
quality, SME skills, resolution providing skills are as per the organizations required norms.
Education: Graduate or equivalent
Work Experience
Minimum of 1 to 3 Years of work experience
Experience in customer service or call center background is preferred
Strong communication skills
Good interpersonal skills
Regards,
Punitha anusiya,
Recruitment Specialist
Talent syndicate,
6382692278
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