CUSTOMER CARE EXECUTVE
Experience
Salary
Location
Job Description
JOB DESCRIPTION
location: Tnagar, CHENNAI
3rd language manadatory along with tamil and english
Role: Executive Customer Service
Reporting to: Team Leader Customer Service
Purpose of the Role:
The objective of this role is to deliver exceptional customer service by focusing on service skills and
ensure all required operational parameters are met and adhered to. He/she shall be closely involved in
interacting with customers on a day to day basis, clarifying and resolving customer complaints and
queries, determining the cause of the problem, providing best resolution
Role Description
To provide customer satisfaction on every call / e-mail.
To ensure closure of the ticket / e-mail within the prescribed TAT
To provide speedy resolution
Willingness to work in rotational Off & rotational Shifts
To resolves product or service problems by clarifying the customer's complaint
Key Result Areas:
This role will drive high performance customer service by ensuring the desired level of productivity, call
quality, SME skills, resolution providing skills are as per the organizations required norms.
Education: Graduate or equivalent
Work Experience
Minimum of 1 to 3 Years of work experience
Experience in customer service or call center background is preferred
Strong communication skills
Good interpersonal skills
Regards,
Punitha anusiya,
Recruitment Specialist
Talent syndicate,
6382692278
Designation
CUSTOMER CARE EXECUTVE
Key Skills
Industry
Telecom
Functional Area
Service Provider
Employment Type
Full Time
Education
Diploma
Job Type
Work From Office
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