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Customer care executive
Testeem Solutions

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Maharashtra-Navi Mumbai
Posted - 15 days ago
Applications - 0
Vacancies- 70
Register Login To Apply
Testeem Solutions is seeking a Customer Care Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and providing exceptional customer service. The Customer Care Executive will communicate with customers through phone, email, and chat, ensuring their needs are met and issues are resolved in a timely manner. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset. The Customer Care Executive will also need to maintain accurate records of customer interactions and follow company policies and procedures. If you are a dedicated and empathetic individual who thrives in a fast-paced environment, we want to hear from you. Join Testeem Solutions and make a positive impact on our customers' experience.
Job Description

- Provide exceptional customer service and support through various communication channels
- Handle customer inquiries, issues, and feedback with professionalism and empathy
- Ensure customer satisfaction by resolving issues promptly and efficiently
- Maintain a positive and helpful attitude towards all customers
- Collaborate with other teams to ensure smooth and seamless customer experiences
- Utilize company's CRM system to track, update, and manage customer interactions
- Identify opportunities to upsell and cross-sell products or services
- Assist in the development of customer care policies and procedures
- Stay updated on industry trends and best practices in customer service
- Meet and exceed customer care performance goals and KPIs.

Designation

Customer care executive

Key Skills
English LanguageTelecalling executiveVoice Process
Industry

BPO

Functional Area

Auto Finanance & Insurance

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

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