Customer care executive
Experience
Salary
Location
Job Description
- Provide exceptional customer service and support through various communication channels
- Handle customer inquiries, issues, and feedback with professionalism and empathy
- Ensure customer satisfaction by resolving issues promptly and efficiently
- Maintain a positive and helpful attitude towards all customers
- Collaborate with other teams to ensure smooth and seamless customer experiences
- Utilize company's CRM system to track, update, and manage customer interactions
- Identify opportunities to upsell and cross-sell products or services
- Assist in the development of customer care policies and procedures
- Stay updated on industry trends and best practices in customer service
- Meet and exceed customer care performance goals and KPIs.
Designation
Customer care executive
Key Skills
Industry
BPO
Functional Area
Auto Finanance & Insurance
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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