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Customer Care Executive
Tech Mahindra

Experience

1-3 Years

Salary

3-6 Lakhs

Location

Maharashtra-Pune
Posted - 156 days ago
Applications - 38
Vacancies- 50
As a Customer Care Executive at Tech Mahindra, you will be responsible for providing exceptional customer service to clients through various channels, including phone, email, and chat. Your duties will include addressing customer inquiries, resolving complaints, and ensuring a positive customer experience. You will also be tasked with maintaining accurate records of customer interactions and following up with customers to ensure their satisfaction. Additionally, you will collaborate with other team members to improve customer service processes and contribute to overall customer satisfaction goals. The ideal candidate will have excellent communication skills, a customer-oriented mindset, and the ability to work effectively in a fast-paced environment.
Job Description

- Handle customer inquiries and complaints via phone, email, and chat
- Provide accurate, valid, and complete information to customers
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with internal departments
- Follow communication procedures, guidelines, and policies
- Resolve customer complaints quickly and efficiently
- Ensure customer satisfaction and provide professional customer support
- Prioritize and manage multiple tasks simultaneously
- Develop and maintain product knowledge to assist customers accurately

Designation

Customer Care Executive

Key Skills
Client HandlingClient Handling and CommunicationCustomer Care
Industry

BPO

Functional Area

B2B & B2C

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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