Customer Care Executive

Experience

1-3 Years

Salary

3-6 Lakhs

Location

Maharashtra-Pune
Posted - 91 days ago
Applications - 38
Vacancies- 50
Join the Tech Mahindra team as a Full Time Customer Care Executive on Erekrut, specializing in Customer Care Executive in the BPO industry. We are seeking talented individuals with a passion for B2B & B2C and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
Job Description

- Handle customer inquiries and complaints via phone, email, and chat
- Provide accurate, valid, and complete information to customers
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with internal departments
- Follow communication procedures, guidelines, and policies
- Resolve customer complaints quickly and efficiently
- Ensure customer satisfaction and provide professional customer support
- Prioritize and manage multiple tasks simultaneously
- Develop and maintain product knowledge to assist customers accurately

Designation

Customer Care Executive

Key Skills
Client HandlingClient Handling and CommunicationCustomer Care
Industry

BPO

Functional Area

B2B & B2C

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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