Customer Care Executive
Experience
Salary
Location
Job Description
- Handle customer inquiries and complaints via phone, email, and chat
- Provide accurate, valid, and complete information to customers
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with internal departments
- Follow communication procedures, guidelines, and policies
- Resolve customer complaints quickly and efficiently
- Ensure customer satisfaction and provide professional customer support
- Prioritize and manage multiple tasks simultaneously
- Develop and maintain product knowledge to assist customers accurately
Designation
Customer Care Executive
Key Skills
Industry
BPO
Functional Area
B2B & B2C
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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