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Customer Care Executive
Customer Care Executive

Experience

1-3 Years

Salary

3-6 Lakhs

Location

West Bengal-Kolkata
Posted - 15 days ago
Applications - 5
Vacancies- 4
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Responsibilities Manage customer conversations across all our support channels (in-store, online, emails and via phone) Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support Proactively take steps to enhance the customer experience Share relevant customer feedback to help us improve our offerings Evaluate our customer support processes, devise improvements, measure results, and iterate Report on key customer service metrics and identify noteworthy trends Required skills and qualifications Strong written and verbal communication skills Friendly and respectful communication skills Exceptional problem-solving ability, backed by good judgment Basic Calculative mathematical ability Ability to respond to customer questions using social media
Job Description

Designation

Customer Care Executive

Key Skills
Business CommunicationCreative Problem SolvingCustomer Care ExecutiveCustomer Care ServiceCustomer EngagementCustomer ExperienceCustomer HandlingCustomer InteractionCustomer OrientationCustomer ProfilingCustomer RelationCustomer Relation ManagementCustomer RelationsCustomer RelationshipCustomer Relationship ManagementMathematical
Industry

Beauty & Wellness

Functional Area

Pharmaceutical & Biopharmaceutical

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

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