Client Retention Executive
Experience
Salary
Location
Job Description
Roles & Responsibilities:
- Communicating with customers and analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.
Skills Required:
- Bachelor's degree in a related field.
- Minimum 1 year of work experience in customer service.
- Excellent customer service skills.
- Strong conflict resolution skills.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
Designation
Client Retention Executive
Key Skills
Industry
Transportation
Functional Area
other
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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