Client Relationship Associate
Experience
Salary
Location
Job Description
Responsibilities:
- Respond to phone calls, emails, and messages from clients, donors, volunteers, and beneficiaries in a timely and professional manner.
- Resolve inquiries, concerns, and feedback effectively, ensuring client satisfaction.
- Provide accurate and comprehensive information about the company’s programs, services, and events.
- Maintain and update records of client interactions and transactions, noting details of inquiries, complaints, and comments.
- Meet or exceed customer support performance metrics such as response time, resolution time, and client satisfaction scores.
- Collaborate with internal teams to address client needs and improve overall customer experience.
- Identify opportunities for improving service quality and suggest enhancements to processes.
- Build and maintain strong relationships with clients to foster trust and loyalty.
- Stay updated on the company’s offerings and industry trends to provide accurate information to clients.
Requirements:
- 12th Passed or Graduate.
- Fresher and experienced candidates both are welcome to apply.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- Empathy and patience when dealing with client concerns.
- Basic proficiency in MS Office and familiarity with CRM software is a plus.
- Ability to work independently as well as part of a team.
What We Offer:
- Competitive salary up to 3 LPA including ESI card + ₹500 Attendance bonus + Good Incentives.
- Opportunity to work with a dedicated team making a difference.
- Professional development and growth opportunities.
Designation
Client Relationship Associate
Key Skills
Industry
Healthcare
Functional Area
NGO
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
Related Jobs
Business Development Manager
Sennheiser Electronics India Pvt. Ltd.
Join the Sennheiser Electronics India Pvt. Ltd. team as a Full Time Business Development Manager on Erekrut, s...
15-25 Lakhs
4-6 Years
Delhi-New ..
Client Relat...
Sr. Inside Sales Executive
SNVA Group
Join the SNVA Ventures team as a Full Time Sr. Inside Sales Executive on Erekrut, specializing in Sr. Inside S...
6-10 Lakhs
4-6 Years
Uttar Prad..
Client Relat...
Sales Executive
NCR Eduservices
Join the NCR Eduservices team as a Full Time Sales executive at Erekrut, specializing in Education industry. W...
0-3 Lakhs
1-3 Years
Uttar Prad..
Client Relat...
Relationship Manager
Blinc 360
Join the Rupeek team as a Full Time Relationship Manager at Erekrut, specializing in Financial Service industr...
0-3 Lakhs
1-3 Years
Chandigarh..
Client Relat...
Team Leader
Turbotech GBS
Join the team as a Full Time Team Leader on Erekrut, specializing in Team Leader in the BPO industry. We are ...
6-10 Lakhs
7-10 Years
Uttar Prad..
Client Relat...
Work From Home
WorkFromHomeOpportunity:RemoteJobs
Join the team as a Full Time Customer Support Executive on Erekrut, specializing in Work From Home in the HR ...
3-6 Lakhs
1-3 Years
Delhi-New ..
Client Relat...
University HR
IMS Noida
Join the Institute of Management Studies Noida team as a Full Time University HR on Erekrut, specializing in R...
3-6 Lakhs
1-3 Years
Uttar Prad..
Client Relat...
Product Manager – Fintech Ap...
Cash Friend Fintech Pvt Ltd
Join the Cash Friend Fintech Pvt Ltd team as a Full Time Product Manager – Fintech App at Erekrut, specializ...
0-3 Lakhs
7-10 Years
Uttar Prad..
Client Relat...
