Chat Support
Experience
Salary
Location
Job Description
- Provide excellent customer service by assisting customers via chat
- Respond promptly to customer inquiries, providing accurate information and solutions
- Maintain a positive and professional attitude when interacting with customers
- Identify and escalate priority issues to the appropriate teams
- Update customer information and interactions in the CRM system
- Keep up-to-date on product information and company policies
- Collaborate with other team members to ensure seamless customer support
- Follow communication procedures, guidelines, and policies
- Continuously improve knowledge and skills through training and feedback
- Handle sensitive customer information with confidentiality and discretion.
Designation
Chat Support
Key Skills
Industry
BPO
Functional Area
Communication
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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