BPO Executive / Tele Sales
Experience
Salary
Location
Job Description
- Inbound Chat Engagement:
- Respond promptly to customer inquiries received through social media messaging platforms.
- Initiate and maintain engaging conversations to understand customer needs and preferences.
- Contact Information Collection:
- Skillfully guide conversations to collect essential customer contact information.
- Ensure accuracy and completeness of customer details for effective follow-up.
- Outbound Sales Calls:
- Utilize collected contact information to make outbound calls and continue the sales conversation.
- Present product features, benefits, and address customer queries to drive conversions.
- Conversion Strategies:
- Develop effective strategies to transition chat interactions into successful sales calls.
- Tailor communication to align with customer interests and motivations.
- Customer Relationship Management:
- Build positive relationships with customers through personalized and attentive communication.
- Provide exceptional customer service to enhance the overall experience.
- Sales Targets:
- Meet or exceed weekly and monthly sales targets set for inquiries converted through social media chat.
- Continuously optimize conversion rates and contribute to achieving team goals.
- Adaptation to Trends:
- Stay informed about social media trends and customer behavior to refine chat engagement strategies.
- Adjust approaches based on evolving customer preferences and market dynamics.
- Typing Speed Requirement:
- Possess a typing speed of 20+ words per minute to ensure efficient and responsive chat interactions.
- Team Collaboration:
- Collaborate with team members to share insights and best practices.
- Participate in regular team meetings and training sessions to enhance performance.
Communication skills in English and Hindi are mandatory.
Typing speed 20+ wpm is also mandatory
Desired candidate Profile
- Language: English (Mandatory)
- Hindi (Mandatory)
- Qualification: Any non-graduate/ Graduate/ Experienced
Preferred:
- Salary: ₹ 15000 - ₹ 24000 per month
- Location: Jayanagar, Bangalore
- Job type: Full time
Designation
BPO Executive / Tele Sales
Key Skills
Industry
E-Commerce
Functional Area
E-Commerce
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
Assessment Details
Tele caller Quiz
30 Minutes
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