Asst. Manager – Customer first
Experience
Salary
Location
Job Description
Job Requirements:
- Outstanding written and verbal communication skills.
- Excellent interpersonal skills.
- Meet & Greet customers face to face as per Business requirements.
- Take feedback from clients and customers on the services provided
- Customer complaints: Listen to customer complaints in a friendly and professional manner and resolve their issue within a stipulated time frame (24hrs)
- Manage Google business and ensure to generate Google reviews
- Will be responsible for Managing Customer Satisfaction Index (CSI score)
- Followup: Continuous follow up with customer
- Reports: Prepare reports on customer grievance, CSI score from customers, and share with management
- Communication: Handle and track customer emails and calls and give professional support 24/7 on emails and calls
- Record customer information within our customer service database
- Excellent communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with other professionals
- Confident, patient, polite, tact and diplomatic, when dealing with difficult situations
- Has a creative thought process and is able to come up with new ideas to improve customer service standards
- Has organizational and planning skills to develop customer service policies
- Is committed to improving your customer service skills on an ongoing basis.
- Proficiency in Microsoft Office and customer service software.
- Good understanding of management practices and techniques.
- Implement an effective customer loyalty program.
Benefits:
- Monthly salary
- Incentives
- PF
- Medical Insurance
- Phone bill Reimbursement
- In-house training & development
Working hours:
- Monday to Friday - 9:45am to 6:30pm
- Saturday - 9:45am to 4:00pm
- Sunday - Week off
- Paid Public Holidays - 10 annually
Designation
Team Leader
Key Skills
Industry
Real Estate & Infrastructure Development
Functional Area
Sales & Marketing
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
Assessment Details
Sales Executive (Broadband) Quiz
30 Minutes
Related Jobs
Sales Executive
Two Wheeler Showroom
Join the Two Wheeler Showroom team as a Full Time Sales Executive on Erekrut, specializing in Sales Executive ...
0-3 Lakhs
0-1 Years
Uttar Prad..
Automobile
Oracle EBS Support Lead
Prabisha Consulting Pvt. Ltd.
Join the Prabisha Consulting Pvt. Ltd. team as a Full Time Oracle EBS Support Lead on Erekrut, specializing in...
25-50 Lakhs
11-15 Years
Maharashtr..
Accounting
Corporate Gifting Executive
Rivona Naturals
Join the Rivona Naturals team as a Full Time Corporate Gifting Executive on Erekrut, specializing in Corporate...
0-3 Lakhs
1-3 Years
Maharashtr..
Business Dev...
Outreach Manager
Outreach Manager
Join the Outreach Manager team as a Full Time Outreach Manager on Erekrut, specializing in Outreach Manager...
3-6 Lakhs
1-3 Years
Maharashtr..
Sales & ...
Regional Marketing Manager
The Muthoot Group
Join the The Muthoot Group team as a Full Time Regional Marketing Manager on Erekrut, specializing in Region...
3-6 Lakhs
1-3 Years
Delhi-Nort..
Marketing
Sales And Marketing Executive
AK Global Management Services
Join the Ak Global Management team as a Full Time Sales and Marketing Executive on Erekrut, specializing in ...
0-3 Lakhs
0-1 Years
Delhi-New ..
Sales & ...
Telemarketing Executive
Shine Info Tech Solutions Pvt Ltd
Join the Shine info tech solutions pvt Ltd team as a Full Time Telemarketing executive on Erekrut, specializ...
0-3 Lakhs
0-1 Years
Tamil Nadu..
BPO
AER Ambassador
Petmojo
Join the Four Seasons team as a Full Time AER Ambassador on Erekrut, specializing in AER Ambassador in the Tou...
25-50 Lakhs
1-3 Years
Maharashtr..
Hotels / Hos...